As our store has now closed, all items purchased online are valid for EXCHANGE ONLY. Refunds will not be given as all items are on sale and heavily reduced.
Online Purchases Exchange Only
Our Online Purchases policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately we can’t offer you an exchange. You are liable for all return postage costs. Please try and use a tracked postal service and return to Me & Luce, Unit 11 St Catherines Walk, Carmarthen SA31 1GA.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached to the item.
Several types of goods are exempt from being returned. We do not accept products that are intimate, sanitary or edible goods.
To complete your Online Purchase return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery will be returned to the sender.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Me & Luce, Unit 11 St Catherines Walk, Carmarthen SA31 1GA.
Shipping
To return your product, you should mail your product to: Me & Luce, Unit 11 St Catherines Walk, Carmarthen SA31 1GA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Me & Luce. Privacy Policy
